Frequently Asked Questions
Who do I call to report pot holes, street drainage problems, etc.?
Road & Bridge at (904) 209-0246 to put in a work request.
Who do I call if there is a tree on the County right-of-way that may need to be cut back or removed?
Road & Bridge (904) 209-0246.
What are the Road Crews doing on my road?
You may contact Road & Bridge at (904) 209-0246 to find out what type
of work is being done.
When will my dirt road be graded?
All County maintained dirt roads are graded on a 6+/- week rotating schedule.
It is anticipated that by 2005 all County maintained dirt roads will be paved.
If you need to make a request for grading please call (904) 209-0246.
Who should I contact about signage or traffic signals on County Roads?
The Engineering Department Traffic Line (904) 209-0170.
Who should I contact about signage or traffic signals on State Roads?
Florida Department of Transportation at (904) 825-5036.
Who do I call for a street light that is out?
- For the Subdivision of St. Augustine South contact Sandra Sheffield at (904) 823-2660.
- For Lights on the Vilano Bridge Contact the Facilities Maintenance Department at (904) 823-2531.
- For Lights on the Palm Valley Bridge contact Jacksonville Beach Electric at (904) 247-6171.
- All other street lights, please contact the Electric Company that provides service in that area.
- FPL (800) 226-3545
- JEA (904) 665-6000
- Beaches Energy (904) 247-6241
What are the hours for Road & Bridge?
7:00 a.m. to 5:30 p.m. Monday – Friday.
Who do I call in case of an Emergency if the Road & Bridge Office is closed?
The St. Johns County Sheriff’s Office at (904) 824-8304.
Services that Road & Bridge cannot provide...
We cannot provide services on private property or services under the jurisdiction of an another agency. Common requests for services that cannot be performed or that will be referred to others include the following list, where applicable the phone numbers have been provided for your convenience.
- Driveway repair (Property Owner)
- Tree removal (Private Property)
- Dead Animals (Private Property)
- Fences and Walls (Private Property)
- Ditches not in Easements
- Landscape Maintenance (Private Property)
- Water and Sewer problems need to be referred to appropriate utility company (Your Service Provider)
- St. Johns County Utility Department (904) 471-2161
- City of St. Augustine (904) 825-1040
- Trash Pickup and Yard Refuse (Your Service Provider)
- BFI (904) 829-2401
- Seaboard Sanitation (904) 825-0991
- Private roads (dirt or paved) not dedicated to the public or the county and formally accepted by the Board of County Commissioners for maintenance.
- Any calls referring to anything on State Roads (i.e., US 1, SR 207, SR 312), must be called in to the Florida Department of Transportation at (904) 825-5036.
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